Frequently asked questions for your reference

What is an Electronic Ticket?

An E-ticket is an electronic version of the paper ticket. E-ticket included your travel itinerary, e-ticket number and reservation code. You are not required to print out but only show it at the airport to make the check-in at the counter.

I want upgrade my ticket to Premium Economy class.

You can upgrade your ticket to Premium Economy with an additional fee. Please email to reservation@flylanmeiairline.com for further support.

What is your currency for my booking?

For bookings made through online booking, our bank partners will be charged in USD

How long can I receive my refund if cancel my ticket?

Please be advised that you will receive the refund within 30 business days.

Will I receive notification once my flight is changed/cancelled?

Yes. You will receive an email notification that the flight has been changed/cancelled.

Is the E-ticket the same as the boarding pass?

No. A boarding pass is to be issued after presenting your E-ticket at the airline check-in counter.

Can I pay extra if my luggage is overweight?

 Baggage pre-purchasing (per ticket) is allowed for one time only. Please email to reservation@flylanmeiairline.com to buy the extra baggage at least 24 hours prior to departure time.

Can a 12 year old child travel alone?

For safety reason and successful fly, children aged below 12 shall not be accepted for carriage unless they are accompanied by a person of at least 18 years old.

“Young Passengers Travelling Alone (YPTA)” should be aged between 12 and 16 years old and they shall be accepted for carriage only if a parent or a legal guardian signs a Lanmei Airlines Disclaimer at the time of check-in.

Can I bring my cat on a plane with Lanmei airlines?

According to the aircraft conditions, animal carriage is not permitted on all domestic and international (including regional) flights of Lanmei Airlines.

Does Lanmei Airlines have baggage allowance?

0-1 piece of luggage is usually permitted for each economy class passenger traveling with Lanmei Airlines (LQ). This information can vary depending on your flight and your ticket class. So be sure to check your itinerary.

How can I request wheelchair service?

 If you need to apply for wheelchair service, please send an email to our supporting email to apply: reservation@flylanmeiairline.com