FAQ
Frequently asked questions for your reference
An E-ticket is an electronic version of the paper ticket. E-ticket included your travel itinerary, e-ticket number and reservation code. You are not required to print out but only show it at the airport to make the check-in at the counter.
You can upgrade your ticket to Premium Economy with an additional fee. Please email to reservation@flylanmeiairline.com for further support.
For bookings made through online booking, our bank partners will be charged in USD
Please be advised that you will receive the refund within 30 business days.
Yes. You will receive an email notification that the flight has been changed/cancelled.
No. A boarding pass is to be issued after presenting your E-ticket at the airline check-in counter.
Baggage pre-purchasing (per ticket) is allowed for one time only. Please email to reservation@flylanmeiairline.com to buy the extra baggage at least 24 hours prior to departure time.
For safety reason and successful fly, children aged below 12 shall not be accepted for carriage unless they are accompanied by a person of at least 18 years old.
“Young Passengers Travelling Alone (YPTA)” should be aged between 12 and 16 years old and they shall be accepted for carriage only if a parent or a legal guardian signs a Lanmei Airlines Disclaimer at the time of check-in.
According to the aircraft conditions, animal carriage is not permitted on all domestic and international (including regional) flights of Lanmei Airlines.
0-1 piece of luggage is usually permitted for each economy class passenger traveling with Lanmei Airlines (LQ). This information can vary depending on your flight and your ticket class. So be sure to check your itinerary.
If you need to apply for wheelchair service, please send an email to our supporting email to apply: reservation@flylanmeiairline.com